Send us a message#
This form is how you reach us. Tell us what you were trying to do, what happened instead, and which organization you are with, and we can usually get straight to fixing it. You will hear back within one business day.
Phone support#
Call us on 844-777-2657, our toll-free line. It spells 844-77-RANKS, if that is easier to remember. We are a small team and nobody sits by the phone, so you will almost certainly reach voicemail rather than a person. That is not a brush-off. Leave your name, a number, and what you need, and you will hear back within one business day, the same as the form above.
If you would rather put it in writing, the form is still the fastest route, because you can paste in the details we would otherwise have to call back and ask for.
Text us#
Text us on 844-777-2657, our toll-free support line. It spells 844-77-RANKS, if that is easier to remember. One number does both: call it and you reach voicemail, text it and you reach the same small team in writing, whichever suits you better.
Texting us is how you opt in, and that is all there is to it. We do not text anyone who has not texted us first. There is no list to join and no box to tick. We do not take phone numbers from web forms, bought lists, or anyone else for messaging, and we never send marketing, promotions, or anything on a schedule. You start the conversation and it stays about whatever you asked.
Your message comes straight to us, a person reads it, and a person answers you. Tell us how you would like us to get back to you. You will hear back within one business day, the same as the form and the voicemail above.
Reply STOP at any time and we will not text you. Text HELP if you need a hand and a person will pick it up, the same as any other message. Message and data rates may apply. Expanding Ranks LLC does not charge you anything for texting us, but your own mobile carrier may, under your own plan. Mobile information collected for text messaging is not shared or sold to third parties or affiliates for marketing or promotional purposes.
Sign-in codes are the only other thing this number will ever be used for, if you choose a text message as your second factor for signing in. Everything else we send our own customers goes by email.
We do not text candidates. When a recruiting organization using our software texts someone about a job, that goes out on the organization's own phone number under its own carrier registration, never from this one. So a text from 844-777-2657 is always Expanding Ranks answering a customer.
What we do with your number is in our Privacy Policy, and the full terms are on our Text Message Terms page.
If you're already a customer#
Your organization's named contact and onboarding materials list any direct line agreed for your account. If you cannot find it, the form above reaches the same team.
Reporting a security issue#
If you think you have found a security vulnerability rather than a regular bug, choose Reporting a security issue in the form above so it is routed straight to the right people. Details on our Security page.